Not plugged in or wall power switch off. Power switched on at rear of the water cooler. Power point not working. A circuit breaker has tripped or a fuse has blown.
The water cooler does not have the correct clearances from the wall. Check that the cooling switch on rear of the cooler is ON. See page 9, Temperature Control or call 1300 760 474
The room temperature is hotter than normal. The temperature control is not set correctly. The water cooler does not have the correct clearances from the wall.
Should you experience a bad taste please refer to cleaning instructions page 9. Further issues please ph 1300 760 474.
Let bottle sit on top for 30 minutes then it can take up to 2 minutes for the first cup of water to flow from either taps. Air blockage – lift bottle up to let air in or let water flow from rear drain cap. If this doesn’t fix it then please contact Aqua To Go. Not sufficient water in tank or bottle. Water intake may be blocked. A water tube may have a kink. Please contact Aqua To Go service centre ph 1300 760 474.
The rattling noise may come from the flow of the refrigerant, which is normal. As each cycle ends, you may hear gurgling sounds caused by the flow of refrigerant in your water cooler, which is normal. Contraction and expansion of the inside walls may cause slight popping and crackling noises, which is normal. The water cooler is not level.
Bottle may have a small pin hole leak. Remove bottle and drain water from the cooler via the taps. Let cooler sit overnight and then try a new bottle. Or you can remove the spike, pour tap water directly into the tank and see if it still leaks i.e. no bottle on top.
Taps may be loose. Tighten the leaking tap slightly by turning clockwise or if this doesn’t work remove bottle, drain the water, unscrew the tap anticlockwise fully. Examine the inside of the tap to see if it is clear of blockage and then put it back on screwing it clockwise. If you need a new tap please contact us ph 1300 760 474 or
Check to ensure that the water cooler is level. Try your water cooler on another floor surface and see if the vibrations stops.