Let the water cooler sit with a bottle on top for 1hr. It can take up to a 2 minutes for the first cup of water to flow from either taps. There may be air blockage:
  1. Lift the bottle up and let air into bottle
  2. Slowly rock the bottle and water cooler from side to side.
Hot tap is a child safety tap – see below regarding how to use. Not sufficient water in tank or bottle. Water intake may be blocked. A water tube may have a kink. Please contact Aqua To Go service centre ph 1300 760 474.
The water cooler does not have the correct clearances from the wall. Too much water has been dispensed within a short period of time. Wait for the cooling system to re-recycle. The room temperature is too hot (greater than 25C) or too humid. Finder a cooler location for your water cooler. See page 7, Temperature Control for more information.
Check that the heating switch on rear of the cooler is ON.
One of the drain plugs underneath the water cooler may have come loose, please refit it securely. Bottle may have a small pin hole leak. Remove bottle and then try a new bottle.
Taps may be loose. Tighten the leaking tap slightly by turning clockwise. A replacement tap will be supplied if required.
Your cooler has been pre cleaned, but in the unlikely event that you experience a bad taste please refer to pre rinse instructions page 7. If this taste continues: (1) turn off the power (2) empty the unit from the drain plugs underneath - be very careful when opening the hot water drain plug (3) flush 2 litres of clean tap water right though the system (4) put plugs back in place securely (5) fill the tank with hot water and two table spoons of bi carb soda and leave over night. (6) next day follow steps 2 to 4 again. Now ensure you dispense a cup of water from the hot tap prior to turning the rear power switches back on.
Leave new bottle sit for 30 minutes. Push the red tab in and whilst still holding the red tab in, push and the hot tap down. It may take 2 minutes initially for water to flow. Also ensure that there’s a water bottle on top or that the water tank is nearly full, as otherwise the tap will not work. Caution: The water from the red hot tap and the hot drain pipe is very hot, so please be careful.
Not plugged in or power switch off. Power switched off at rear of the water cooler. Power point not working, try another point. A circuit breaker has tripped or a fuse has blown.