Not plugged in or power switch off. Power switched off at rear of the water cooler. Power point not working. A circuit breaker has tripped or a fuse has blown.
The water cooler does not have the correct clearances from the wall. Check that the cooling switch on rear of the cooler is ON. See page 8 of the Cooler Manual, Temperature Control.
Check that the heating switch on rear of the cooler is ON.
The room temperature is hotter than normal. The temperature control is not set correctly. The water cooler does not have the correct clearances from the wall.
Should you experience a bad taste please refer to cleaning instructions page 9. Your water dispenser has been cleaned and sanitized before leaving the factory, but in case a taste problem develops, fill the tank with hot water and mix in two tablespoons of baking soda, leave overnight and rinse out with fresh tap water the next day. Further issues please ph 1300 760 474.
Let the water cooler sit with a bottle on top for 1hr. It can take up to a 2 minutes for the first cup of water to flow from either taps. There may be air blockage: a) Lift the bottle up and let air into bottle. b) Slowly rock the bottle and water cooler from side to side. Not sufficient water in tank or bottle. Water intake may be blocked. A water tube may have a kink. Please contact Aqua To Go service centre ph 1300 760 474.
Bottle may have a small pin hole leak. Remove bottle and drain water from the cooler via the taps. Let cooler sit overnight and then try a new bottle.
Taps may be loose. Tighten the leaking tap slightly by turning clockwise or if this doesn’t work remove bottle, drain the water, unscrew the tap anticlockwise fully. Examine the inside of the tap to see if it is clear of blockage and then put it back on screwing it clockwise. If you need a new tap please contact us ph 1300 760 474 or
Check to ensure that the water cooler is level. Try your water cooler on another floor surface and see if the vibrations stops.